Field Service Technician (Los Angeles, CA)

The Work

Technical Skills:

• Product Knowledge: Understanding the technical aspects of the products, including hardware and software components.
• Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
• Equipment Maintenance: Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance.
• Software Maintenance: Competence in performing scheduled software maintenance and upgrades.
• Customer Service Skills: Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients.
• Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
• Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.
• Operational Skills: Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
• Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
• Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.

Success Outcomes

• Within 30 days: Begin Evolv Express technical training, shadow an experienced field service engineer, build relationships with customers, and start performing basic field service tasks.
• Within 3 months: Take the initiative in group and independent situations, develop strong interpersonal relationships, and independently resolve 2-5 break fixes.
• By the end of the first year: Demonstrate a thorough understanding of the Express system and software, lead special event support activities, independently perform repairs, assist in on-the-job training, and complete all required administrative tasks.

Literature

The Elevator Pitch: Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance? As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our safety detection technology. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units.

Leadership and Culture

The Work: You will be joining the Field Service team, reporting to the Sr. Manager, Technical Support. The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun!

Location

This role is based in the Greater Los Angeles area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75%-85% regional travel to perform onsite break/fix and preventative maintenance. While limited remote work may be possible, this is primarily a field-based position.

Compensation

The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits.

Benefits

At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: Do the right thing, always; Put people first; Own it; Win together; and continue to Be bold, stay curious. Our Benefits Include: Equity as part of your total compensation package Medical, dental, and vision insurance Health Savings Account (HSA) A 401(k) plan (and 2% company match) Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind Quarterly stipend for perks and benefits that matter most to you Tuition reimbursement to support your ongoing learning and development Subscription to Calm Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com. Evolv participates in E-verify for all employees after the completion of Form I-9.