Casino Service Technician

Troubleshooting

• Install, configure, troubleshoot, and update our cutting-edge products at various casino locations.
• Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing.
• Diagnose and resolve any tech-related issues promptly and efficiently.
• Swiftly document incident reports and maintain meticulous maintenance records in accordance with our guidelines, ensuring clarity and precision in every entry.
• Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details.

Customer Focused

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Responsible for keeping current clients satisfied and delivering exceptional customer service.
• The primary point of contact and build long-term relationships with customers.

Requirements

• Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided).
• Able to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check).
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification.
• Strong interpersonal skills, including the ability to influence others.
• Excellent oral and written communication skills to be highly communicative and responsive.
• Strong troubleshooting skills with an understanding of network connectivity.
• Proficiency in the safe and appropriate use of hand and power tools.
• Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment.
• Proficiency in windows, using CRMS, (Hubspot, NetSuite) for data entry and documentation tasks.
• Capability to oversee conversion projects or setups with minimal to no guidance.
• Commitment to upholding exemplary customer relations, both internally and externally.
• Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays.
• Up to 75% local travel required.
• Strongly preferred: Casino industry background.
• Experience in land-based gaming.
• The ability to effectively work in a remote environment to fulfill your role on the team.
• Able to analyze and interpret floor map schematics.
• Basic electrical and networking knowledge.