Field Service Technician (Casino/Gaming) - Richmond, CA

About the role

Join IGT as a Field Service Technician and become a key member of a team responsible for supporting casino gaming equipment and technology at customer locations throughout the San Pablo area. In this customer-facing role, you'll troubleshoot, repair, install, and maintain gaming systems while building strong relationships with casino personnel and ensuring the highest level of service and uptime.

Responsibilities

• Provide technical support to customers on operational and maintenance aspects of gaming equipment and systems
• Troubleshoot, diagnose, and resolve hardware, software, mechanical, and network-related issues
• Perform preventative maintenance and repairs on gaming equipment
• Complete equipment installations, upgrades, and site surveys
• Serve as the primary technical contact for customers on service-related matters
• Maintain accurate inventory records and documentation for parts and equipment
• Complete service reports and required paperwork in a timely manner
• Support nearby casino locations as business needs require
• Participate in an on-call rotation providing after-hours and weekend support

Requirements

• High School Diploma or GED required
• 2+ years of technical field service, electronics, gaming, networking, or related experience
• Strong troubleshooting and problem-solving skills
• Customer-facing experience with excellent communication skills
• Experience working with hardware, software, and networking technologies
• Proficiency with Microsoft Office applications, including Word and Excel
• Valid driver's license and clean driving record
• Ability to obtain and maintain required gaming licenses
• Ability to lift up to 50 pounds and move equipment using appropriate tools and equipment
• Comfortable working independently and managing multiple priorities

Qualifications

• Customer-first mindset with strong relationship-building skills
• Ability to troubleshoot and resolve issues efficiently with minimal supervision
• Strong attention to detail and commitment to quality service
• Excellent communication and professionalism
• Adaptability and willingness to learn new technologies
• Ability to work effectively in a fast-paced environment while balancing competing priorities
• Dependability, accountability, and a strong sense of ownership

Skills

• Technical field service experience
• Electronics and gaming knowledge
• Networking and software troubleshooting
• Microsoft Office proficiency
• Customer service and communication skills
• Problem-solving and adaptability

Benefits

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

Pay

The starting compensation range is $49,320 - $67,815 USD, with flexibility to adjust higher or lower based on the full scope of qualifications.

Schedule

Flexible schedule to accommodate customer needs.