Field Service Technician (Casino/Gaming) - Riverwind Casino, OK

About the role

We are seeking a Field Service Technician to support gaming and loyalty equipment across multiple customer sites in central and south-central Oklahoma. This is a field-based role where you’ll primarily work out of Riverwind Casino while also traveling within your assigned territory to support additional locations as needed. In this role, you’ll serve as a trusted technical expert and customer partner.

Responsibilities

• Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
• Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
• Perform preventative maintenance and assist with installations and site surveys
• Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Support team members and assist at other locations as needed
• Travel within the assigned service area and occasionally beyond as business needs require

Requirements

• A high school diploma or GED
• 1+ years of technician or field service experience in a customer-facing role
• A basic understanding of hardware, software, and networking concepts
• Strong troubleshooting and problem-solving skills
• Comfortable working onsite, using tools, and being on your feet for extended periods
• Able to lift up to 50 lbs and work in a dynamic, fast-paced environment
• A valid driver’s license and willingness to travel locally

Qualifications

• Basic computer literacy
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Passion for technology and customer service

Skills

• Technical aptitude
• Problem-solving abilities
• Customer service orientation
• Attention to detail

Benefits

At IGT, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on business needs.