Technician, Field Service

About the role

A Field Service Technician will deliver high-quality installation, repair, and maintenance services for telecommunications products and services. The role involves direct interaction with customers, resolving technical issues, and ensuring all towers are in good working condition.

Essential Duties/Responsibilities

• Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conducts thorough assessments and diagnoses technical issues related to internet, video, and telephone services.
• Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintains accurate records of work orders, service updates, and customer interactions.
• Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.

Job Requirements

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.

Working Conditions

• Constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms.
• Frequent climbing ladders and towers and working in an elevated position (up to 500ft).
• On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more.
• Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus.
• Full spectrum color vision required.
• Must be able to work safely in a field or office environment.
• Must be adept at working in adverse weather conditions.