Field Service Tech III - Wickenburg or Prescott, AZ

About the role

Scientific Games is a global leader in lottery games, sports betting, and technology. They are the partner of choice for government lotteries and offer cutting-edge backend systems, exciting entertainment experiences, and innovative retail and digital solutions. This role involves speaking to customers and addressing their Lottery machine service break-fix, installation, and maintenance needs.

Responsibilities

• Performs client-site servicing, repair, survey, and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and service ability issues.

Requirements

• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly responds to customer/management requests and feedback.
• Proven self-starter with motivation and ability.
• Great organization and time management skills that allow handling multiple responsibilities efficiently and promptly.
• Strong judgment and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Able to prepare and analyze reports to identify product failure trends and service ability issues.
• Able to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• On occasion, climb ladders.
• High School Diploma or equivalency.
• Pass background check and a clean driving record.
• Pass a AZ- DOT written / driver skills requirements.

Qualifications

• High School Diploma or equivalency.
• Years of Related Experience: Not specified.

Physical Requirements

• Sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• May require extensive driving to support the Northwest and Northern areas of Arizona.

Work Conditions

• Requires obtaining a gaming or other license(s), undergoing background investigations or security checks, or meeting certain standards dictated by law, regulation or contracts.

Benefits

• Competitive pay rate: $18.50/hour.
• On weekends on a rotating schedule every other weekend.
• Company-paid uniforms, shoes, mobile phone, safety benefits, and excellent health, paid holidays and PTO, dental and vision benefits.

Pay and Schedule

• Pay Rate: $18.50/hour.
• Schedule: Rotating weekends.