Field Service Technician III

About the role

Field Service Technicians are specialists at supporting Jered’s one-of-a-kind solutions. They remain flexible and adaptable, providing top-notch support to customers and frequently traveling when needed. They collaborate with customers, engineers, and senior team members to complete on-site inspections, maintenance, or repairs of critical equipment.

Responsibilities

• Maintain, repair, and overhaul electro-hydraulic equipment in the Marine industry and shipyard facilities in a service or warranty capacity as requested by the customer.
• Estimate large and/or highly technical quotations and address engineering issues for all product lines.
• Provide technical assistance via telephone and onsite.
• Perform on-site service and warranty functions as requested by the customer and authorized by Jered.
• Conduct failure analysis on warranty and service calls, using engineering personnel to determine cause of malfunction and/or the validity of a warranty claim, and coordinate with the customer.
• Read and interpret blueprints, specifications, and work instructions and convey requirements to craftsmen under supervision when necessary.
• Generate detailed time, trip, and expense reports in a timely manner as required by Jered procedures.
• Capture all condition reports to include pricing, and job expenses to include materials, travel, and timekeeping.
• Ensure all Jered requirements for service and maintenance are complete before leaving the customer’s facility.
• Advise customers of any additional items that may require replacement, repair, or special service, and provide advice on spare parts procurement.
• Operate required systems and test equipment safely, following established safety rules, maintaining a neat and clean work area, and reporting any unsafe acts or conditions to supervisors.

Qualifications

• High School Diploma or GED
• 5+ Years of experience in a similar fast-paced environment
• Working knowledge of NAVSEA Standard Items and ability to work to NAVSEA work specifications (preferred)
• Proficient in reading, interpreting, and marking up blueprints and other technical drawings and material
• Proficiency with computers and computer software (e.g., Microsoft Word, Excel)
• Able to obtain and maintain security access to military installations, ships, and commercial shipyards and waterfront controlled industrial areas
• Excellent written and oral communication skills and strong troubleshooting abilities
• Ability to function within working conditions of a shipyard
• Able to travel on average 50% domestically and internationally and support evening and weekend hours as needed
• Valid Driver's License without restriction
• US Person

Benefits

Jered offers a range of benefits including a 401(k) plan with matching, medical, dental, vision insurance, disability and life insurance, paid time off, holidays, and parental leave for both parents. Additionally, tuition reimbursement is available. Jered is committed to providing cutting-edge benefit programs and fostering a global team recognized for their passion of inventing.