FIELD SERVICE TECH II

Position Summary

This role covers the Cherokee and Franklin North Carolina area and region. Join us at Light & Wonder, where we build cutting-edge technology, products, and content for iconic casinos and operators worldwide. We're looking for smart, passionate, and creative individuals to help transform the gaming world.

What You Will Do

• Perform Preventative maintenance on EGMs (Electronic Gaming Machines), ETGs (Electronic Table Games), and equipment, adhering to Gaming Commission and company standards.
• Navigate Management Terminal (MT) daily to verify EGM status.
• Assemble and prepare accessories for installations per change orders.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards.
• Complete required maintenance records in a clear and precise manner.
• Complete detailed daily/weekly tech logs.
• Adhere to L&W's Field Service established standards, policies, and procedures.
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensure all tools and equipment used are kept in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management and technical leads as they arise.

Qualifications

• At least 21 years old, valid driver’s license, and ability to obtain gaming licenses as required.
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic understanding of network communication and troubleshooting.
• Able to lift and carry 50 lbs. on a regular basis for short distances.
• Able to transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Basic knowledge of PC operation and security risks relating to PC operation.
• Basic Microsoft Office skills (Outlook, Word, Excel, and PowerPoint).
• Able to prepare conversion projects or installations with limited or no supervision.
• Able to maintain good customer relations, both internally and externally.
• Good problem-solving skills.

Work Conditions

• The working conditions are representative and typical of similar jobs in comparable organizations.
• L&W may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
• L&W requires all employees to meet the requirements necessary to fulfill their individual roles.