Field Service Tech II

IGT delivers thrilling, responsible, and unforgettable gaming experiences—from the casino floor to mobile screens—powered by world-class content, technical and commercial capabilities, and a culture of collaboration, accountability, and ownership. With over 6,000 employees across 30+ countries and products in 100+ jurisdictions, we operate at scale while staying connected to the customers we serve.

Responsibilities

• Transport, install (if applicable), and maintain IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field, including swapping failed equipment, cleaning, and/or minor adjustments.
• Communicate effectively with Dispatchers, accurately reporting activity, arrival and departure times, problems, details, and resolutions of failures.
• Deliver marketing supplies and consumable parts (e.g., paper, ribbons, betslips) and track inventory of these items.
• Provide basic training to new Retailers or refresher/remedial training to Retailers performing procedures incorrectly (e.g., changing paper and ribbon).
• Complete basic forms for reporting activities, equipment problems, and recommendations for procedural improvements.

Requirements

• High school degree or GED equivalent.
• 1–2 years of experience in a customer service-related position.
• 1–2 years of experience in technical repairs.
• Valid driver’s license, good driving record, and ability to correctly perceive colors.

Physical Requirements

• Ability to climb a ladder and lift/carry equipment weighing up to fifty (50) pounds for significant distances (e.g., from a parked vehicle to a Retailer’s location or rooftop).
• Ability to sit and drive for prolonged periods, demonstrate dexterity when working with tools, and work with moving parts and electrical current.
• May work at heights (rooftop), in close quarters, or be exposed to inclement weather during installations.

An offer of employment, and continuation of employment, is contingent upon obtaining security clearance and meeting pre-employment reference, background check, physical, and drug testing requirements as applicable. Certain jurisdictions may require additional personal disclosures (e.g., financial records, character references).

Skills

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

The estimated starting compensation range for this role is $28–$30 hourly USD, based on skills, experience, education, and geographic location. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Wellness programs (subject to eligibility requirements)