Field Service Specialist-Midwest

About the role

As a Field Service Specialist - Midwest, you’ll be at the forefront of our operations, ensuring seamless startup, commissioning, and maintenance of Armstrong’s innovative products. You’ll work within a global team of over 1400 colleagues, contributing to a legacy of excellence across eight manufacturing facilities on four continents. This role offers the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact.

Responsibilities

• Field Service Activities:
  • Lead the startup and commissioning of Armstrong equipment, including Variable Frequency Drives and Control Panels.
  • Diagnose and repair issues with a diverse range of equipment, from pumps to automated valves.
  • Document work through our online portal, provide on-site training to operators, and share field service insights with our After Sales team.
  • Build strong relationships with clients, demonstrating the value of Armstrong’s products and identifying opportunities for additional sales.
  • Travel within the Western region up to 60% of the time, with occasional trips to other parts of the USA.
• Customer Service Activities:
  • Handle service requests, complaints, and startup inquiries via calls and emails.
  • Schedule and manage service visits effectively.
  • Participate in an on-call rotation to provide after-hours support for urgent service issues.
• Training Responsibilities:
  • Conduct training sessions for service and installation teams, as well as mechanical contractors, to enhance their knowledge of Armstrong products.
  • Compile and review field reports to ensure equipment performance and warranty adherence.
  • Assist with connecting site equipment to the Internet or customer networks.
• Technical Support Collaboration:
  • Work closely with engineering, project management, and sales teams to support product development and project-specific initiatives.
  • Identify and report on product issues and contribute to process and design improvements.

Requirements

• Education: Degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, with equivalent practical experience.
• Technical Skills: Experience with Drives, control panels, BAS systems, and automation. Familiarity with serial communications is a plus.
• Hands-On Experience: Proven experience with mechanical pumps and HVAC systems.
• Computer Skills: Proficiency in MS Office and strong software skills.
• Industry Knowledge: Experience in commercial construction is desirable, along with a solid understanding of electrical and mechanical equipment.
• Communication: Excellent verbal and written communication skills.
• Technical Knowledge: Understanding of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred.

Why join us

By joining Armstrong Fluid Technology, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world while contributing to a more sustainable future.