Field Service Software Applications Engineer - North America

Key Responsibilities

• Provide onsite support and lead the installation, configuration, testing, validation, and golive of the new system.
• Provide training for internal teams, customers, and partners.
• Provide remote and onsite support, including software upgrades, configuration, hotline assistance, issue escalation
• Customer-facing support: Professionally assist laboratory personnel at customer sites, ensuring minimal disruption to daily operations while effectively communicating service timelines.
• Participate in an on-call rotation and maintain daily/weekly service reports.
• Maintain performance objectives set by the Team Leader and management, contributing to annual MBO targets and incentive programs.
• Ensure compliance with safety policies and procedures set by Inpeco and customers.
• Plan and organize travel independently based on the service schedule, adhering to Inpeco’s travel policy.

Requirements

• Bachelor’s degree in Engineering, IT, or a related field (or equivalent experience).
• Availability to travel up to 75% of the time in North America and occasionally to other regions.
• Experience with software applications, automation systems, or medical devices is preferred.
• Strong troubleshooting and problem-solving skills in software, firmware, and IT environments.
• Excellent communication and customer service skills.

What we offer

• Competitive salary
• Permanent contract with salary based on skills and experience
• Annual Incentive Bonus
• Monthly car allowance
• Work cell phone reimbursement
• Internet reimbursement
• Competitive vacation benefits
• Medical, dental, and vision benefits available from your start date
• 401k Match