Field Application Engineer (USA)

Job Description

Are you passionate about being the bridge between commercial and technology development?

Are you interested in working directly with customers, both remote as well as on-site to ensure their needs are met with the highest level of service?

Do you want to play a key role in deploying next-generation autonomous charging solutions for major international leaders in clean and autonomous mobility?

If so, we want you on our team as our new Application Engineer!

About the Role

We are a fast-growing, high-tech company with one mission: accelerate the shift to zero-emission autonomous mobility! Our platform combines hardware, software, and support to automate the charging process for electric vehicle fleets, allowing our customers to improve efficiency, increase safety, and plan for fleet expansions for the future.

We are a global organization, headquartered in the Netherlands, with a U.S. office in Portland, OR. This position will be based in Portland, OR.

Our growth, especially in the U.S., is expected to continue in the years to come.

Responsibilities

• Lead Vehicle Integrations and Testing
• Collaborate closely with OEM partners to integrate Rocsys systems into a variety of vehicle platforms, including electric trucks, buses, tractors, and automated guided vehicles (AGVs)
• Design, configure, and manage testing environments to validate integration and performance under real-world conditions
• Conduct and support interoperability testing to ensure seamless operation across diverse vehicle types and models
• Deliver Customer Projects
• Assist in commissioning Rocsys systems both remotely and, on-site at customer locations
• Provide timely and effective technical support during pilot deployments, ensuring customer satisfaction and successful project execution
• Contribute to the creation and refinement of technical documentation, including installation manuals, service guides, and best practice materials
• Maintain and analyze system behavior to present to external customers
• Provide High-Quality Technical Support
• Monitor system performance using remote diagnostic tools and digital platforms to proactively identify and resolve issues
• Perform remote or on-site maintenance, repairs, or upgrades as needed to maintain optimal system functionality
• Document technical findings and customer feedback and collaborate with the engineering and product development teams to inform product enhancements and continuous improvement efforts
• Support Cross-Functional Collaboration
• Serve as a technical resource for internal stakeholders, including sales, business development, customer success, and product management teams
• Participate in pre-sales and post-sales activities by providing technical insight, solution validation, and customer education
• Contribute to the development and scaling of Rocsys’ U.S. operations by sharing ideas, improving processes, and supporting the growth of the technical support function

Requirements

• At least five years of experience in a similar technical or engineering role, ideally within a high-tech or mobility-related environment.
• A bachelor’s or master's degree in engineering, preferably in Electrical, Software, or Mechatronics disciplines.
• Strong technical aptitude and the ability to operate confidently within embedded hardware and software systems. You have sufficient expertise to support customer testing, troubleshooting, and integration activities.
• A foundational understanding of programming languages such as Python, C/C++, and Rust, enabling effective communication with development teams and support for system-level testing.
• A working understanding of mechanical and electrical design, including the ability to read and interpret CAD models and electrical schematics.
• Familiarity with relevant electrical safety standards (e.g., UL) and experience working with vehicle communication protocols such as CAN and J1939.
• Experience supporting or managing complex service operations, including collaboration with external service partners or customers.
• A practical, hands-on approach combined with strong problem-solving skills and a customer-focused mindset.
• Prior experience in electric vehicle (EV) charging technology is highly desirable and will be considered a strong asset.
• Proficient in collecting, analyzing, and visualizing data using Power BI and similar analytics platforms
• Nice to have: Basic knowledge of wireless communication technologies, including Ultra-Wideband (UWB), Bluetooth, and WLAN, and how these are applied in real-world connectivity solutions.

Qualifications

• Available to work in the Portland office at least three days a week.
• Willing to travel to U.S. clients.
• Enthusiastic about working in a highly dynamic scale-up context
• Self-motivated and able to work independently
• A structured communicator (in writing and verbally)

Skills

• Technical aptitude and ability to operate confidently within embedded hardware and software systems
• Programming languages such as Python, C/C++, and Rust
• Understanding of mechanical and electrical design
• Experience with vehicle communication protocols such as CAN and J1939
• Experience supporting or managing complex service operations
• Electric vehicle (EV) charging technology experience
• Data analysis and visualization using Power BI and similar platforms
• Basic knowledge of wireless communication technologies

Benefits

• Contribution to a sustainable future
• Work with cutting-edge technologies in software and robotics for major international players who are at the forefront of clean and autonomous mobility
• An environment where people have respect for each other
• Access to our employee stock option plan
• 9 recognized holidays per year
• 25 vacation days per year
• 401(k) retirement plan with matched contribution
• Medical, dental, vision, and life insurance for self and dependents
• Flexible working hours, hybrid working environment (home/office)
• Development of your skills and expertise through training

Pay

$80,000 – $110,000 annually, depending on experience

Schedule

Hybrid