Field Service Systems/Applications Engineer

Responsibilities

• Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to: unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
• Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.
• Qualify the instrument and accessories using standard customer samples.
• Work directly with customers to diagnose Bruker instrument issues including but not limited to: diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.
• Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.).
• Create and maintain record of activity in support database.
• Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to: basic maintenance and calibration of instrument and accessories, re-certification of instrument using both Bruker and customer samples.
• Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to: teaching Theory of operation and training new users on instrument operation, demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications.
• Work with customer on in depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.
• Establish and enhance customer relations and drive additional Bruker business including service producs.

Requirements

• Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments.
• Must have & maintain valid driver’s license.

Qualifications

• Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience.
• US Citizenship or Permenant Residence.