Field Applications Engineer

Responsibilities

• Cook up installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
• Monitor Sea Machines product performance in customer fleets.
• Respond to customer support inquiries and provide timely resolution of customer field issues.
• Maintain regular communications and reporting of any field issue to the operations and technology teams.
• Provide input to product documentation including installation, service and user manuals.
• Service test boat and office simulation equipment when required.

Requirements and Skills

• 7+ years of installation and service experience for complex hardware/software technology products
• A background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.
• Must be skilled in electrical troubleshooting and test equipment use.
• Foster a customer support culture based on execution, quality and responsiveness.
• Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
• Ability to work collaboratively across departmental functions.
• Significant travel is required for this position 25-50%
• Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.

Desired Skills and Experience

• Marine certifications or licenses are a plus.
• Linux experience, networking experience, coding experience are all helpful although not required.