Application Engineer - Field Service

About the role

The role is responsible for providing technical support, commercial assistance, and customer training for rivet assembly tools sold within the North American market, including all aspects of the warranty and repair. On-site customer support for training, troubleshooting equipment, service calls, and technical assistance for tooling sales calls will also be required.

Responsibilities

• Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market.
• Provide technical support and respond to questions and concerns from customers, sales team, customer service, applications engineering, and product management teams.
• Work directly with customers to troubleshoot equipment problems, review equipment service strategies, and evaluate spare part requirements.
• Provide on-site technical support to customers and accompany the sales team on tooling sales calls.
• Serve as the primary contact point and manage the Authorized Service Centers Network for all warranty returns and repair requests from customers:
• Log warranty returns.
• Evaluate failure modes, document findings, and report on trends.
• Recommend design changes for product improvement.
• Recommend warranty actions and route tools as appropriate.
• Perform basic repairs as needed.
• Manage tooling, nose equipment, and spare part demonstration inventory, and make recommendations for stocking levels.
• Conduct product repair and maintenance training to customers, sales team, applications engineering, and product management teams.

Requirements

• 5 years’ experience with strong mechanical background repairing and maintaining hydraulic, pneumatic, and electric powered equipment, preferably with rivet assembly tooling.
• Knowledge of quality practices (APQP, control of returned goods, root cause analysis, etc.).
• Strong leadership, interpersonal, and computer skills.
• Project management skills with emphasis on meeting deadlines.
• Experience in cold head (rivets) manufacturing processes preferred.
• Knowledge of inspection and measuring equipment techniques.
• Experience in joint development and validation 3D CAD background and modeling experience (Solidworks) preferred.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Ability to travel up to 65% of the time.

Skills

• Technical expertise in rivet assembly tools and related equipment.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

Pay

$77,600.00 - $124,900.00 annually

Schedule

Remote work with periodic travel to conduct training sessions and obtain training on new tools being released to the market.