Field Application Engineer

About the role

For the past two decades, TEVET has been the leading federal reseller of engineering equipment and supplies, a premier provider of cutting-edge solutions in technology and defense. We specialize in providing Test and Measurement equipment and software for government agencies and their prime contractors. We understand the complexities of the aerospace and defense industry’s technical challenges and critical compliance requirements. Our commitment is to simplify the procurement process and continue the innovation journey. TEVET is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Summary

Major Purpose: Bridge the gap between customers and the technical aspects of TEVET’s Liberty Product Line. The FAE is a technical expert and consultant, providing support and guidance to meet our customer's specific needs. Help to quickly qualify a sales opportunity for direction of sales activities. The technical customer advocate/interface to the TEVET R&D teams.

Objective

Provide exceptional support and guidance to customers in implementing and optimizing TEVET’s Liberty Product Line. Ensure customer satisfaction, drive business growth, and contribute to the success of TEVET by delivering superior technical support, building strong customer relationships, and collaborating effectively with TEVET’s internal teams.

Function

• Deliver exceptional technical support and expertise to customers, enabling them to effectively utilize TEVET’s Liberty Product Line for their specific applications.
• Understand the customer’s needs and application as it relates to TEVET’s product lines.
• Collaborate with the TEVET sales team and our partner’s sales teams to identify potential customers and opportunities and provide technical expertise during the sales process, including customer visits, product demonstrations, and proposal preparation.
• Engage with customers to understand their test and measurement requirements and assist in selecting the appropriate Liberty Product Line solutions based on their specific applications and requirements.
• Build and maintain strong relationships with customers, understand their evolving needs, and provide ongoing support and technical advice to ensure customer satisfaction and loyalty.
• Conduct demonstrations, training sessions, and workshops for customers to showcase the features, benefits, and technical capabilities of Liberty Product Line highlighting its relevance to customers' needs.
• Support customers in the installation, setup, calibration, and training of TEVET’s Liberty Product Line ensuring successful installation and optimal performance.
• Troubleshoot and resolve technical issues or concerns raised by customers, providing timely and effective solutions.
• Conduct on-site visits and field testing to assist customers in using the Liberty Product Line, analyzing test results, and optimizing performance.
• Stay updated with industry test and measurement standards, regulations, and emerging technologies related to TEVET’s Liberty Product Line and share knowledge with customers and internal teams.
• Gather feedback from customers regarding Liberty products and solution's performance, usability, and features, and communicate it to the product development and engineering teams.
• Collaborate with cross-functional teams, including marketing, sales, engineering, and product management to influence product enhancements, resolve issues, and ensure customer satisfaction.
• Provide internal technical training and support marketing, sales, and customer support to enhance their understanding and proficiency in using Liberty Product Line.
• Represent TEVET at industry trade shows, conferences, and customer events, deliver technical presentations and engage with potential customers.
• Prepare technical documentation, including application notes, user manuals, and reports, to support customers and internal stakeholders.

Supervisor Responsibilities

N/A

Decision Making Responsibilities

He has specialized knowledge of function and regularly uses systems and equipment at an intermediate level. Requires specialized knowledge of moderately complex procedures and operation of function to perform assignments. It has some latitude to apply policies to situations that arise where standard procedures do not fit.

Spending and Accounting for Funds

May have some latitude in the direct expenditure of funds on behalf of the organization.

Work Environment Characteristics

Remote / telecommuting performing job duties and responsibilities from home or other preferred location. Preferred location(s) in or around Dallas, TX

Work Hours

While in the office the typical work hours are from 8am to 5pm, Monday through Friday. Work hours will vary based on the situation. Customer installations and trade shows will often require longer days.

Travel Requirements

Moderate to frequent travel requirements. Travel could involve both domestic and international travel and could be up to 60%.