Field Service Representative I – Omaha, NE

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

About the role

This position is directly responsible for serving the needs of our healthcare clients, including the delivery, pickup, and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships.

Responsibilities

• Supports customers—including patients and hospital staff—on a regular basis by providing superior customer service with customer-centric solutions.
• Executes timely and accurate order management using company-issued computers and electronic equipment for documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries, providing prompt responses and appropriate follow-up.
• Gathers customer feedback, responding and/or escalating to management as appropriate.
• Assists customers in researching and locating missing or misplaced medical equipment within customer locations or the service environment.
• Safely operates a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements.
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation, and routine maintenance), disposables, and documentation for delivery.
• Organizes and executes assigned work tasks to meet customer expected timeframes for service efficiently.
• Tracks inventory control on assets, parts, disposables, and supplies.
• Contacts customers to coordinate delivery and retrieval of products.
• Accurately prepares, picks, packs, ships, and receives inbound and outbound shipments using third-party partners; loads and unloads medical equipment from company vehicles.
• Follows all work and safety instructions and conforms to company and departmental policies and procedures.
• Maintains a clean, orderly, and safe working environment.

Requirements

• High School Diploma/GED or higher.
• Minimum of 1 year of work experience in a customer-facing or service-related field.
• Current, valid Driver’s License.
• Ability to work a non-traditional work schedule, which may include extended hours, evenings, weekends, and on-call duties.
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Qualifications

• Experience with Microsoft Office and iOS applications.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Demonstrated time management and prioritization skills.

Additional Information

• This role may require entry into healthcare or other third-party facilities, which may require specific licenses, vaccinations, or credentials for regulatory, safety, or business reasons.
• Work location: Onsite.
• Travel: May include up to 10% domestic (including potential for meetings or other business functions requiring commercial air travel).
• Relocation assistance is not authorized for this position.
• This position requires driving a company vehicle, including pre-employment and ongoing review of motor vehicle history.

Pay

The expected compensation range for this position is $37,840 - $52,030, which includes base pay plus variable incentive pay, if eligible. The specific compensation offered may vary based on factors including relevant knowledge, training, skills, work location, and experience.

Benefits

This position may be eligible for a range of benefits, including:

• Medical, Dental, and Vision coverage.
• Health Savings Accounts (HSA).
• Health Care and Dependent Care Flexible Spending Accounts (FSA).
• Disability Benefits.
• Life Insurance.
• Voluntary Benefits.
• Paid Absences.
• Retirement Benefits.

Additional information is available at: Solventum Total Rewards.