Field Service Representative I

About the role

Our mission is to help hospitals improve the management and outcomes of their most complex patients. Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients. The Field Service Representative (FSR) reports directly to the Operations Manager & Supervisors in each market and is responsible for the delivery, service, and pick‑up of Kreg Therapeutics’ rental medical equipment.

Responsibilities

• Deliver, service, and pick‑up medical equipment from facilities.
• Prepare equipment for patient use with meticulous maintenance, disinfecting, and testing.
• Become skilled at testing, troubleshooting, repairing, and operating all Kreg Therapeutics products.
• Maintain company vehicles in a clean and orderly manner.
• Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
• Accurately complete daily reporting requirements.
• Initiate and maintain positive interactions with all customers.
• Complete orders within the designated time frame.
• Meet all competency expectations to operate a 26‑foot box truck and adhere to company safe‑driving standards.
• Maintain communication with central dispatch regarding customer orders.
• Physically handle equipment: carry and move 50 lb, load a 1000 lb hospital bed onto a truck, maneuver and stop a 1000 lb bed, push/turn/pull a 1000 lb bed throughout a facility, stand, kneel, and stoop up to 8 hrs daily, climb a two‑foot step repeatedly, and drive 10–250 miles daily.

Requirements

• A valid driver’s license.
• Ability to travel overnight at times for product transfers within markets.
• Pass a criminal background check and preliminary/random drug screening.
• Availability to operate in a 24/7 environment on a specific shift (Monday‑Friday 2:00 pm – 11:00 pm, every other weekend).
• Previous experience in a service industry (a plus).
• Proven leadership.
• Strong written and verbal communication and customer‑service skills.

Physical Demands

• Frequent reaching with hands and arms.
• Regular walking.
• Frequent standing for extended periods.
• Regular handling or feeling objects.
• Frequent pushing and pulling of objects.

Why work for Kreg Therapeutics?

• Make a significant impact in patient care while serving your community.
• Less corporate jargon and bureaucracy; more autonomy.
• Opportunity to wear many hats and solve problems directly.
• Close collaboration with senior leaders, including regular interaction with the CEO.
• Strong camaraderie in a small, family‑like culture.
• Ability to move quickly on ideas with minimal red tape.
• Encouragement to experiment and test new ideas.
• Culture that rejects “boxes,” “lanes,” and “silos.”
• A sense of ownership over your work.

Benefits

• Comprehensive benefits package (Medical, Dental, Vision, 401(k) & Life Insurance).
• Paid travel expenses.
• Kreg phone and laptop.
• Vacation, personal, and sick time.

Pay

Salary range: $21.00‑$23.00 per hour, depending on experience.