Field Service Representative I

About the role

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Requirements

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
• The ability to read blueprints/schematics
• A thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment)
• 2+ years in Field Services or equivalent industry experience

Qualifications

• English proficiency required to communicate with customers and team members
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources
• Must possess good safety practices and adhere to the company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain in a standing position for extended periods of time, including working in small, confined spaces

Skills

• Problem-solving skills
• Customer focus
• Passion for the work
• Continuous learning and training

Benefits

• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being programs
• Holidays & paid time off
• Military leave benefits

Pay

USD 68,000 - USD 102,000 per year

Schedule

Site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

Company Overview

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Equal Opportunity Employer

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.