Field Service Representative I

About the role

Provide reverse pharmaceutical services to Pharma Logistics customers in an assigned territory.

Responsibilities

• Complete responsibility for servicing accounts in an assigned territory.
• Coordinate and book travel to perform service events to meet and exceed customer expectations.
• Maintain Pharma Dispatch compliance.
• Accurate recording of pharmaceutical inventory via a laptop computer.
• Package pharmaceutical products into shipping boxes.
• Coordinate shipping arrangements with FedEx and UPS.
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity.
• Ensure timely and appropriate communication with all key stakeholders and customers.
• Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction.
• Manage and maintain expenses.
• Up to 75% daytime and overnight travel.
• Handle other ad hoc projects and reports.

Travel Requirements

This position requires frequent travel to customer locations within the assigned territory. Employees must be able to travel via commercial airline, rail, and automobile. Most travel will be local within the territory; however, overnight travel may be required depending on customer needs and service scheduling. Occasional travel may also be required to attend work-related meetings, training sessions, or company events. Up to 75% travel, including daytime and overnight travel, may be required.

Requirements

• High school or GED diploma or equivalent work experience.
• Minimum 4 years of industry or equivalent experience.
• Must be able to work remotely and in a self-motivating capacity.
• High level of accuracy and attention to detail.
• Proficiency with computers and MS Office.
• Ability to prioritize multiple tasks with varying urgency.
• Exceptional organization and time management skills.
• Ability to work independently as well as in a team.
• Self-starter able to work in a fast-paced environment.

Preferred Qualifications

• Proven track record in providing superior service to multiple accounts in a multi-city territory.
• Experience performing multiple service calls on a daily basis.
• Knowledge of pharmaceuticals and controlled substances.

Work Environment

This position requires working remotely from a home office, traveling using a car (personal or rented), and using customer facilities, including retail and hospital pharmacies. Pharmers may work in areas with noise, close quarters, small enclosed rooms, or poorly ventilated spaces. The Pharmer will travel with their own equipment, including boxes, computer, printer, scanner, paper, tamper-evident bags, markers, and a pelican case. Handling of pharmaceutical products, including hazardous and controlled substances (liquid, pill, powder, and vials with needles), is required. Personal protective equipment will be provided and must be worn at all times.

Physical Demands

• Stand for a minimum of 8 hours a day.
• Talk, hear, and use hands to handle or touch objects or controls.
• Walk, stoop, bend, twist/turn, kneel, squat, or reach above the shoulders.
• Frequently push, pull, or lift a minimum of 50 pounds.
• Travel with equipment, including boxes, computer, printer, scanner, paper, tamper-evident bags, markers, and a pelican case.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Spend time in a vehicle for travel from site to site, including day and nighttime travel.
• May be required to travel via airplane.

Pay

The salary range for this position is $22.00–$26.50 per hour. Actual salary may vary based on factors including, but not limited to, business and organizational needs, relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and performance.

Benefits

• Medical, Dental, and Vision insurance (Blue Cross Blue Shield).
• Group life, AD&D, and long-term disability insurance.
• 14 days of paid time off, along with major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day).
• 3% Company contribution to retirement plan after 60 days of service.