Field Service Representative I

About the role

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Great People Make Schneider Electric a Great Company.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Requirements

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power and various AC/DC supply circuit components
• 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to company safety procedures/policies (lock out/tag out, compliance with safety programs, timely completion of safety‑related trainings)
• Ability to identify hazards, report safety matters, incidents, near misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting/carrying items up to 40 pounds
• Ability to work outside in a variety of environmental extremes (heat, cold, rain, dust)