Field Service Representative I

About the Role

The Field Service Representative I's objective is to provide technical service expertise to improve the customers' effective use of Company solutions and to correct any system performance issues for new or expanding systems through the proactive technical review of system performance including troubleshooting. Works with system design to meet customer requirements as well as assisting with defining installation strategies. Communications of changes in Company solutions to facilitate required customer change. On-site training in installation and system operations. Demonstrated competence in Company solutions through self-training including passing competency requirements. Pre-site inspections and coordination of technical data gathering. Technical presentations directed toward training, maintenance, system support, and operations.

Responsibilities

• Provides secondary support to Company customer service and the customer with system performance issues.
• Provides assistance to customers in implementation, operation, training, and problem resolution.
• Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
• Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
• Completes detailed trip reports and documentation of customer-related activities into Customer Relationship Management (CRM), and prompts filing of expense reports.
• Provides management reports that identifies problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training, and engineering.
• Performs other duties or responsibilities as assigned or required.

Qualifications

• Bachelor's degree (BA/BS) from a 4-year college or university or 2-year degree from a technical institution.
• 2+ years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact.
• Combination of experience in lieu of education.
• Experience with utility operations, Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus.
• Must have a valid driver's license.

Preferred Qualifications

• Personal Computer knowledge.
• Familiarity with Microsoft Office Suite.
• Keyboard/typing skills.
• Ability to effectively communicate both verbally and in writing.

Working Conditions

Hybrid environment with time spent sitting and working on a computer using keyboard, mouse, monitor, and outdoor environment including field surveys, installation, and assisting customers with field installation. Use of other devices such as phone, copier/printer/fax, etc.

Physical Requirements

• Required to stand; walk; crouch; or handle objects.
• Lift and/or move up to 50 pounds.
• Ability to sit and view computer screens for long periods of time.
• The ability to read, write, & speak in English.
• Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.

Benefits

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental, and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage, and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay

Pay is in the range of $63,100 - $76,075 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.

Travel

Up to 75% travel is expected.

Company Values

• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.