Field Service Rep - West/Northwest (Physical Properties)

About the role

PAC is seeking a self-motivated individual responsible for maintaining and servicing customer accounts in the West/Northwest Region of the United States. The role also requires travel to other parts of the country and internationally, as needed (CA, NV, OR, AK, HI, WA, ID, MT, WY, ND, SD, NE, CO, and other locations).

Responsibilities

• Performs installations, preventive maintenance, calibration and breakdown repairs on PAC’s Physical Properties lines of analytical instruments used in the Refining, Petrochemical, and pharmaceutical industries either in major refineries, terminals, pipelines or independent laboratories.
• Provides telephone support as needed.
• Runs calibration and check standards per prescribed ASTM and/or customized methods and to ensure analyzers are meeting or exceeding product performance specification.
• Performs preventive and corrective maintenance of test apparatus and peripheral equipment in the field.
• Works with their sales counterpart to upsell/cross sell PAC products & services and grow overall PAC business.
• Provides technical support to customers to ensure the correct product is chosen and used for their applications.
• Assists with PAC’s strategic growth initiatives and understands PAC/Competitors installed base to provide superior service support to customers.
• Proactively learns and teaches PAC’s new products to provide service support on newly launched products.
• Notifies quality of any premature or recurring product/part failure using appropriate communication tools.
• Provides recommendations concerning the development and introduction of new products and/or services based on first-hand knowledge of current product performance, applications, and customer needs.
• Mentors to less experienced field service personnel and customers.
• Prepares administrative tasks (expenses, reports, etc.) and NPS surveys.

Qualifications

• Education & Experience: Associate degree in chemistry or electronic; or equivalent experience. Technical B.S. degree is a plus. Minimum five years’ experience working with analytical equipment for the Petrochemical industry; or equivalent experience and education.
• Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to PAC instruments a plus.
• Two years relevant field service experience preferred.
• Experience with the following applications: Distillation, Flash Point, Cold Flow, Thermal Oxidation, Sulfur analysis.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Responsibilities & Duties

• Follows all company safety policies and procedures, as well as customer safety policies and procedures when on-site.
• Assists with related special projects, as required.
• Responds to change productively and handles other duties as required.

Qualifications

• Strong problem-solving skills.
• Demonstrated ability to successfully interact with customers.
• Proficiency with computer tools.
• Solid working knowledge of field service.
• Excellent organizational skills.
• Demonstrated verbal and written communication skills.
• Understanding of sample conditioning systems used for process analyzers.
• Familiarity with process communications including 4-20 mA current loops, Modbus, and TCPIP networking for process system analyzers is a plus.

Compensation and Benefits

The hourly pay range estimated for this position based in California, Washington, and Colorado is $36.00 - $43.00. The salary within this range will be determined based on the candidate’s qualifications, including skills, knowledge, education, experience, and location.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, paid time off, and tuition assistance, we've got you covered with our total rewards package.