Field Services Engineer, Western Region

About the role

Field Service Engineer for Deceuninck North America’s Western Region, assisting customers in analysis, selection, procurement and implementation of window manufacturing equipment, and coordinating essential personnel from equipment manufacturers, tooling vendors, hardware suppliers and the customer.

Responsibilities

Customer locations

• Work with customers to determine the functionality of each machine used in the fabrication of windows and its suitability for re‑use when retooling a window fabrication line.
• Prepare plans for changeover from one product line to another.
• Assist the Fenestration Lab personnel in performing field testing of units.
• Make regular visits with largest customers to assist in day‑to‑day operations.
• Maintain phone contact with customer base.
• Conduct on‑site training for customers and their plant personnel.
• Operate and demonstrate window fabrication equipment and explain the basics of window operation.

Office‑based functions

• Analyze engineering drawings and create equipment take‑offs from drawings.
• Prepare requests for quotation (RFQs) on equipment purchases.
• Evaluate capabilities of tooling vendors and determine suitability as an approved equipment vendor.
• Work with product engineering to determine best practices for fabrication of window systems.
• Analyze and critique fabrication prints provided by product engineering.
• Coordinate and mediate complaints about fabrication equipment & tooling between customers and equipment vendors.
• Receive phone calls from customers and direct complaints to the appropriate internal department for resolution.
• Build new window product samples for sales and marketing.
• Assist in the construction and set up of trade show displays.

Qualifications

• Minimum of 5 years related experience in vinyl window manufacturing and machinery set‑up and debugging (preferred).
• Strong mechanical ability with understanding of building and/or manufacturing processes.
• Ability to troubleshoot manufacturing processes and provide problem‑solving solutions.
• Additional experience in the transportation, installation and field service of window and door products is desirable.
• Familiarity with AutoCAD.
• Willingness and ability to travel up to 75 %.

Education

Bachelor’s degree in an engineering discipline from an accredited college or university, or equivalent experience. Sponsorship is not available for this position.