Field Service Engineer — Western
At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model and a team-driven environment where your impact is seen and felt.
About the role
The Field Service Engineer is responsible for assisting and performing warranty repairs, and the commissioning of SMA utility inverters in the field. This role involves commissioning, troubleshooting, repairing, and analyzing data, operation, and maintenance activity for utility inverter applications. We currently have 1 opening for this role in the Western region.
Responsibilities
- Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits.
- Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third-party accessories sold by SMA for use with the inverters.
- Maintains accurate inventory count of spare parts provided by SMA.
- Works regularly with high voltage DC electricity, three-phase power, and the relevant software and firmware of the inverters.
- Maintains a high level of customer satisfaction while striving to lower the costs of field service.
- Assists and/or performs maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
- Other duties as may be required or assigned.
Requirements
- A bachelor's degree in a technical field is strongly preferred, or equivalent experience working in the renewables industry.
- At least 3 years of experience in electrical, electronic, and/or network communications.
- Prior experience in the renewable energy industry is strongly preferred.
Skills
- Ability to work nonstandard business hours occasionally to support service customer contracts.
- Knowledge of solar and/or alternative energy markets is preferred.
- Knowledge of the National Electric Code is preferred.
- Ability to analyze and solve problems effectively.
- Ability to work a nonstandard work schedule as needed or required.
- Significant domestic and possible international travel required.
Physical Requirements
- Constantly required to travel, stand, walk, talk, hear, look, smell, and see.
- Occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
- Must routinely lift up to 50 pounds.
- Work environment is constrained to a field service setting, with occasional functions in a corporate office.
- Occasionally exposed to electrical hazards and extreme temperatures.
- Moderate noise level in the work environment.
Work Authorization
Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible.
AI-Generated Application Materials
We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without further review.
Pay
$33.00 to $35.50 per hour, dependent on experience and qualifications.
Benefits
- Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
- Remote work model.
- 401(k) plan with company match.
- Opportunities for professional development and training.
- Inclusive, collaborative, and innovative work environment.