Field Service Tech - West (Remote)

About the role

This role is ideal for a hands-on professional with 3-6+ years of experience in a Field Service Technician, Maintenance Technician, or similar manufacturing support role. The successful candidate will enjoy troubleshooting complex machinery, training customers, and delivering exceptional field service support within manufacturing environments.

Responsibilities

• Perform on-site installation, maintenance, troubleshooting, and repair of packaging and labeling equipment.
• Train customer operators and maintenance personnel on machine setup, operation, changeovers, troubleshooting, and preventive maintenance procedures.
• Diagnose and resolve electrical, mechanical, pneumatic, and controls-related issues.
• Prepare detailed service reports documenting problems identified, corrective actions taken, and recommendations for future improvements.
• Assemble components and support aftermarket parts operations as needed.
• Participate in machine rebuilds, retrofits, upgrades, and continuous improvement projects.
• Research machine designs and identify non-standard replacement components.
• Maintain strong customer relationships through responsive service and technical expertise.
• Travel extensively throughout the Western U.S. to support customer installations and service requirements.

Requirements

• Strong electro-mechanical troubleshooting experience within a manufacturing environment.
• Hands-on experience with: Allen-Bradley PLCs, Pneumatic systems and machinery, Servo motors and motion control systems, Stepper motors and controls.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Strong communication and customer-facing skills.
• Ability to travel 75-85% throughout the Western United States.

Preferred Qualifications

• Experience supporting packaging, labeling, converting, printing, or automated manufacturing equipment.
• Prior experience providing on-site customer training and technical support.
• Strong understanding of industrial automation and motion control systems.

Skills

The ideal candidate will possess a strong combination of technical skills and customer service abilities. They should be able to troubleshoot complex machinery, train customers, and provide exceptional field service support.

Benefits

Not specified.

Pay

$40-$45/hour (W-2) + Daily Overtime

Schedule

Full-time/Perm