Field Service Rep - West Coast (Physical Properties)

About the role

PAC is seeking a self-motivated individual responsible for maintaining and servicing customer accounts in the Greater Los Angeles area. The role also requires travel to other parts of the country and internationally, as needed (California, Nevada, Utah, Arizona, or other locations as required).

Responsibilities

• Performs installations, preventive maintenance, calibration and breakdown repairs on PAC’s Physical Properties lines of analytical instruments used in the Refining, Petrochemical, and pharmaceutical industries either in major refineries, terminals, pipelines or independent laboratories.
• Provides telephone support as needed.
• Runs calibration and check standards per prescribed ASTM and/or customized methods and to ensure analyzers are meeting or exceeding product performance specification.
• Performs preventive and corrective maintenance of test apparatus and peripheral equipment in the field.
• Works with their sales counterpart to upsell/cross sell PAC products & services and grow overall PAC business.
• Provides technical support to customers to ensure the correct product is chosen and used for their applications.
• Affords technical support on newly launched products.
• Notifies quality of any premature or recurring product/part failure using appropriate communication tools.
• Performs product training during service visits, if needed.
• Services, installs, and troubleshoots PAC software.
• Performs pre-commissioning activities including system checkout, instrumentation calibration, and communication testing.
• Installs and operates test apparatus during test cycles to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing.
• Tests and tunes company product including machinery testing, control loop tuning and troubleshooting.
• Uses hand tools, computerized equipment, test equipment, and software to perform testing functions and repairs.
• Manages assigned inventory for repairs to ensure accuracy and proper documentation for transfer before and after assigned service call.
• Maintains knowledge of product specifications as assigned.
• Continues to expand product specification knowledge base.
• Provides recommendations concerning the development and introduction of new products and/or services based on first-hand knowledge of current product performance, applications, and customer needs.
• Provides mentoring to less experienced field service personnel and customers.
• Prepares administrative tasks (expenses, reports, etc.) and NPS surveys.

Qualifications

• Education & Experience: Associate degree in chemistry or electronic; or equivalent experience. Technical B.S. degree is a plus. Minimum five years’ experience working with analytical equipment for the Petrochemical industry; or equivalent experience and education.
• Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to PAC instruments a plus.
• Two years relevant field service experience preferred.
• Prefer experience with the following applications: Distillation Flash Point Cold Flow Thermal Oxidation Sulfur analysis.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations, laboratory areas or on customer sites.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations, laboratory areas or on customer sites.
• When performing on-site service, noise and exposure levels may vary dependent on respective customer site conditions.