USA Field Services Engineer - West Coast

Reward and Benefits

• Salary range: $99,000 – $165,000 base salary, depending on experience, skills, and location, plus a full US benefits package
• 20 days leave

Who we are looking for

• Supporting the installation and technical support of products and systems
• Monitoring product performance and uptime, helping ensure systems run reliably
• Proactively engaging with customers to understand issues and support effective, timely resolutions
• Collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products
• Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs

Nice to have

• Collaborating with multi-disciplinary teams in a scale up arena
• Working with optical systems including lasers and fibres; electronics; electro-mechanics would be an advantage
• Handling systems with high voltages and LASERs safely
• Software experience
• Setting up network/host user environment

Education / Qualifications

• Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.