Field Service Regional Manager

Role and Responsibilities

• Manage growing installed fleet and Field Service Technicians both tactically and strategically to ensure the best possible customer service
• Communicate with direct reports to set employee goals and objectives, develop staff, and provide performance feedback
• Hire and train staff as needed
• Oversee service requirements, service plans, and commission new installations to extend service coverage
• Ensure Field Service personnel are trained appropriately for existing and new product systems
• Provide managerial support to Field Service Technicians, coordinate technical support personnel to aid in diagnosing, troubleshooting, repairing and debugging complex fuel cell systems
• Respond to situations where first-line and second-line field service support has failed to isolate or correct problems in malfunctioning equipment or software
• Report design, reliability and maintenance problems or issues to Product Support, Engineering, and/or Quality
• Hire, manage, and develop a high performing team
• Ensure a successful customer experience with timely communications

Required Skills and Experience

• Bachelor’s degree preferred with 6+ year’s industry experience
• 2+ years’ experience as a high functioning supervisor of 5 - 20 employees
• Advanced understanding of fuel cell operation preferred
• Strong understanding of requirements of working safely in an industrial setting
• Advanced proficiency in AC & DC technology
• Strong mechanical aptitude and troubleshooting skills; understanding of mechanical systems, piping, plumbing and valve operation
• Highly motivated and able to work independently
• Demonstrated self-initiative, sound judgment, integrity and professionalism
• Able to communicate with all levels within the organization in a verbal and written manner
• Solid decision making, critical thinking, time management, and organization skills
• Attention to detail and strong analytical skills

Desired Skills and Experience

• Installing, commissioning, and troubleshooting of electrical generation equipment
• Solid background in process development and process refinement
• Ability to create articulate and concise written documentation

Physical Requirements

• Ability to lift 45-50lbs
• Able to work at heights with appropriate PPE
• Able to each, squat, bend, and twist during the workday
• Able to use a ladder or stepstool
• Able to work in outdoor weather conditions

Benefits

• Competitive Medical, Dental, and Vision plans with a large employer contribution
• 401(k) Retirement Plan with company match
• Mental Health Support services
• Legal services
• Virtual Physical Therapy access
• Fertility & Family Forming benefits

Salary Range

$95,100.00 - $136,900.00