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Jobs · Management · New York

Field Service Planning Coordinator I

Technical Safety Services · Deer Park, NY · Yesterday
On-siteManagement$24–$32/hrFull-time

Client Communication

Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.

Inventory and Scheduling Oversight

Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.

Service Coordination

Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery.

Order Review and Assignment

Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.

Issue Resolution

Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.

Pay

  • Salary range of $24.00 - $32.00 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)
  • Medical, vision and dental insurance
  • 401(k) plan with a company matching contribution
  • Long-term disability, short-term disability, and life insurance
  • Competitive Paid Time Off (PTO) and company paid holidays

Benefits

  • Medical, vision and dental insurance
  • 401(k) plan with a company matching contribution
  • Long-term disability, short-term disability, and life insurance
  • Competitive Paid Time Off (PTO) and company paid holidays

Requirements

  • 2-5 years of field service industry experience in a customer service or scheduling/coordination position
  • Demonstrate strong communication skills and an ability to deliver results through teamwork
  • Proficient in Microsoft Outlook, Excel and Word

Qualifications

  • A combination of education, training, and related experience may meet the requirements.
  • Knowledge, Skills And Abilities:
    • Proficiency in using software or platforms for scheduling and coordination purposes
    • Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills
    • Strong interpersonal skills
    • Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
    • Excellent organizational ability – can easily multitask and shift priorities as needed
    • Strong troubleshooting and problem-solving skills with the ability to learn new systems and services
    • Excellent organizational skills and attention to detail
    • Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach

Skills

  • Proficiency in using software or platforms for scheduling and coordination purposes
  • Strong interpersonal skills
  • Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
  • Excellent organizational ability – can easily multitask and shift priorities as needed
  • Strong troubleshooting and problem-solving skills with the ability to learn new systems and services
  • Excellent organizational skills and attention to detail
  • Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach

Benefits

  • Medical, vision and dental insurance
  • 401(k) plan with a company matching contribution
  • Long-term disability, short-term disability, and life insurance
  • Competitive Paid Time Off (PTO) and company paid holidays

Pay

  • Salary range of $24.00 - $32.00 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data)

Schedule

  • Full-time, Onsite at Deer Park Office Location

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