Field Service Coordinator

Come build your career at Stanley Black & Decker, a global leader with approximately 43,500 professionals across 60 countries. Join a team that impacts iconic brands like DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

About the role

As a Field Service Coordinator in our Product Services Division, you’ll collaborate with sales and field teams to drive growth, support end-users, and promote Stanley Black & Decker brands. This remote role is based in Richmond, VA.

Responsibilities

• Work with Sales and Field End User Specialists to conduct product demonstrations and knowledge events.
• Gain operational experience in Service Center functions, including retail, repair processes, inventory management, and profit/loss statements.
• Service and manage end-user accounts through strategic planning to provide optimal business solutions.
• Support service repair marketing programs, promote new products/accessories, and convert competitive products to gain market share.
• Grow the account base through aggressive prospecting for new customers.
• Promote all Stanley Black & Decker brands using marketing programs and field resources to drive sales through distribution partners.
• Regularly visit end-users at buy offices and job sites to seed products and drive conversions.
• Identify new sales opportunities and deliver value-added offerings to key decision-makers while maintaining profitable ROI.
• Build and execute relationships with key end-users, serving as a liaison between product managers, markets, and other SBD teams.

Requirements

• Bachelor’s degree preferred.
• Minimum of 3-5 years of sales and customer service experience.
• Experience with power tools and construction.
• Willingness to travel up to 80% within the specified sales territory (may include up to two weeks at a time).
• Experience with point-of-sale systems and entering purchase orders.

Benefits

• Comprehensive benefits plan including medical, dental, life, vision, and disability coverage.
• 401(k) retirement plan and Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement and access to learning resources (e.g., digital learning portal, Lean Academy, online university).
• Discounts on Stanley Black & Decker tools and partner programs.
• Well-being programs and support.

Pay

The total target cash compensation range for this position is $84,000.00 - $135,200.00, inclusive of base salary and target variable cash compensation (e.g., sales incentive or commission). The range may vary based on job level, geographic location, experience, and local wage requirements. Annual merit increases may apply.