Field Service Coordinator I

Responsibilities

• Aid in dispatching Field Service Technicians and vendors for onsite service.
• Create Purchase Orders or Task Orders as necessary.
• Communicate with Field Service Technicians and vendors about scheduling and basic service needs.
• Provide customers with updates on technician arrival and service status.
• Perform data entry in internal systems based on service reports.
• Maintain field service databases, including customer records and service documentation.
• Aid in travel arrangements and meeting scheduling for field staff.
• Review dispatch schedules for accuracy and completeness.
• Aid in tracking service requests and documentation.
• Offer administrative support across customer service and field service teams.
• Follow established procedures and escalate issues as needed.

Requirements

• Associate's degree in a relevant field of study and 1+ years of experience in technical customer service, support, or coordination role, or 3+ years of relevant experience without a degree.
• Strong organizational and time management skills.
• Strong attention to detail.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work in a team environment and follow established processes.

Qualifications

• Experience using HubSpot, Syteline, or other ERP systems is preferred.

Location and Schedule

This position is located on-site in Longmont, CO with flexibility to work a hybrid schedule (3 days in office) once fully trained. The schedule is Monday – Friday 7:30am to 4:00pm.

Pay and Benefits

• The base compensation is projected to be $23 - $28 per hour and will be determined by the candidate’s overall qualifications and experience.
• This position is eligible for an annual bonus based on individual and company performance.
• Benefits include Paid Time Off, Paid holidays, Medical insurance, Dental insurance, Vision insurance, Short-term and long-term disability, Life insurance, 401(k) plan with immediate vesting, Employee referral program, and onsite perks such as free gym, electric vehicle charging, breakfast and lunch café, after-hours grab and go snacks, basketball court, and walking paths.

About the Role

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com.