Field Service Coordinator

About the role

Act as the primary service interface for customers across North America. Coordinate between customers, field service engineers, and global service teams. Ensure fast, high-quality resolution of service requests and installations. Play a key role in scaling our service operations as our install base grows.

Responsibilities

• Manage and triage incoming service requests via helpdesk and direct customer contact
• Create service quotations for installations, preventive maintenance, relocations, and repairs
• Cook up service schedules, parts logistics, and inventory with internal teams
• Track warranties, support service contract renewals, and provide service reporting

Requirements

• Strong customer-service mindset with clear, empathetic communication skills
• Highly organized self-starter who can manage multiple priorities with accuracy
• Technical familiarity with automated systems, instrumentation, or electromechanical components
• Comfortable working independently while collaborating across global teams

Qualifications

• 1–3 years of experience in service coordination, customer support, or technical operations
• Hands-on comfort with basic tools or technical troubleshooting environments
• Experience working with diverse customers under time-sensitive conditions

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Technical proficiency with automated systems and instrumentation

Benefits

• Full-time position based in Woburn, MA
• Up to 20% domestic or international travel
• Office-based role with exposure to labs and occasional trade shows
• Opportunity to grow with an internationally recognized life-science technology company

Pay

• Competitive salary commensurate with experience

Schedule

• Full-time role
• Occasional travel required

Benefits

• Health insurance
• 401(k) retirement plan
• Flexible work schedule
• Professional development opportunities

Application Instructions

• Submit your resume and cover letter to [email protected]