Field Service Coordinator
Position Summary
As a Field Service Coordinator, you will serve as both the operational coordinator and hands-on field leader for conveyor service work. This is a working role that combines job scheduling, customer coordination, and technician oversight with active participation in field service execution, including installation, repair, and maintenance of conveyor systems. You will ensure jobs are properly planned, staffed, and executed while also working alongside technicians in the field to deliver safe, high-quality service.
Key Responsibilities
Cook up and schedule field service jobs to ensure timely and efficient completion
Act as the primary point of contact between customers, technicians, and internal teams
Review job scope, plan labor/equipment needs, and ensure readiness prior to dispatch
Maintain accurate job tracking, service records, and technician performance data
Collaborate with sales, shop, and inventory teams to ensure resource availability
Handle customer communication, including updates, issue resolution, and follow-ups
Field Leadership & Execution (Working Role)
Perform field service work including installation, repair, and replacement of conveyor belting and components
Lead and supervise field crews on job sites
Load/unload trucks and ensure all tools, materials, and equipment are job-ready
Set up job sites including conveyors, clamps, counterweights, and work areas
Install and vulcanize conveyor belts (lightweight and heavyweight)
Perform hot and cold splicing and belt repairs
Conduct belt audits and inspections
Operate equipment such as winches, winders, and belt handling systems
Work in industrial environments, including heights and all-weather conditions
Quoting & Job Costing
Develop and provide quotes for field service labor, repairs, and conveyor belt installations
Absorb job scope, labor requirements, materials, and equipment needs to build accurate estimates
Collaborate with sales and customers to define project scope, timelines, and pricing expectations
Ensure quotes align with company pricing standards, margins, and operational capabilities
Adjust quotes as needed based on field conditions, change orders, or unforeseen challenges
Track actual job performance vs. estimates to improve future quoting accuracy
Training & Team Development
Train and mentor lower-level technicians on proper procedures and safety practices
Provide guidance on installation techniques, equipment use, and job execution
Support onboarding and development of new technicians
Reinforce company standards, safety expectations, and work quality
Safety & Compliance
Ensure all work is performed in compliance with safety regulations and company policies
Promote a strong safety culture across all job sites
Maintain clean, organized, and safe work environments
Qualifications
Proven experience in field service coordination, lead technician, or similar role
Strong knowledge of conveyor systems, belting, and splicing methods
Ability to lead crews while also performing hands-on technical work
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to prioritize and adapt in a fast-paced, field-driven environment
Proficiency with scheduling systems and basic computer tools
Education & Experience
High school diploma or equivalent required
Minimum 3+ years of experience in conveyor belt installation, repair, or field service
Experience in industrial, manufacturing, or mechanical environments preferred
Physical & Work Requirements
Ability to lift 75–100 lbs regularly
Ability to work at heights and in all weather conditions
Ability to travel, including out-of-state as needed
Willingness to work flexible schedules, including nights, weekends, and on-call rotations
Valid driver’s license (CDL preferred)
About the Company
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.