Field Service Order Coordinator

About the role

Cogent Inc. is an employee-owned company seeking a Field Service Order Coordinator to join our dynamic team. The successful candidate will play a crucial role in coordinating and scheduling field service work for our valued customers.

Key Responsibilities

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Procure all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer need (internal and external)
• Maintain quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintain solid relationships with customers both internal and external
• Communicate directly with customers in regards to scope, schedule, and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent’s core values on a daily basis

Skills & Qualifications

• Three years’ minimum experience in entry level construction management, project management or equivalent
• High attention to detail and accuracy
• Ability to work independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary, in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Able to lift up to 25 pounds

Other Items of Importance

• The position is 90% office environment, 10% shop
• Overtime, without prior notice, may be required
• Travel may be required for training purposes

Why Work With Us?

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.