Field Service Coordinator

Responsibilities

• Coordinate and schedule service dispatches with FSPs, ensuring alignment with SLAs and operational priorities
• Act as a central point of contact between internal teams, FSPs, and OEM partners to drive clear communication and timely resolution
• Conduct remote troubleshooting and pre-dispatch diagnostics to reduce repeat visits and unnecessary truck rolls
• Review and validate service reports against OEM platforms and system data for accuracy and completeness
• Track and manage open cases, ensuring proper documentation, follow-up, and closure within defined timelines
• Maintain accurate records in CRM systems, including scheduling updates, service notes, and case statuses
• Identify recurring issues and escalate trends to improve service delivery and operational efficiency
• Partner cross-functionally with operations, supply chain, and technical teams to remove blockers and improve workflows

Requirements

• 2-3 years of experience in solar, electrical, or field service operations
• Working knowledge of PV and energy storage systems, including monitoring and troubleshooting practices
• Experience with OEM platforms such as SolarEdge, Enphase, Tesla, or similar
• Strong organizational and time management skills with the ability to handle multiple active cases
• Proficiency with CRM systems and Excel (or comparable tools)
• Clear and effective communication skills across technical and non-technical stakeholders

Preferred Qualifications

• OEM certifications (SolarEdge, Enphase, Tesla, Qcells, etc.)
• Experience coordinating service scheduling, including direct customer communication
• Analytical, detail-oriented approach to problem solving
• Familiarity with dispatch workflows, case management, and field service reporting systems

Benefits

Physical, Mental & Environmental Demands: Mobility - Standing 20%, Sitting 70%, Walking 10%, Pushing/Pulling up to 10 Pounds, Carrying up to 10 Pounds; Dexterity - Typing, Handling, Reaching; Agility - Turning, Bending, Crouching, Balancing, Twisting, Kneeling; Strength - Pulling up to 10 Pounds, Pushing up to 10 Pounds, Carrying up to 10 Pounds.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.