Field Service Engineering Specialist

Role Summary

The Field Service Engineering Specialist is a member of Metergy's Field Service Engineering team and serves as a technical resource for field operations, customer support, and cross-functional initiatives. This role is responsible for investigating complex technical issues, performing root cause analysis, developing field procedures and technical documentation, delivering technical training, and supporting customers and internal teams with advanced metering and communications-related challenges. The successful candidate combines strong engineering fundamentals with practical problem-solving skills and the ability to communicate effectively with both technical and non-technical audiences. This role works closely with Field Service, Project Management, Customer Support, Product Development, and Operations teams to improve products, processes, and customer experience.

Responsibilities

• Investigate complex technical issues and perform root cause analysis
• Develop field procedures and technical documentation
• Deliver technical training
• Support customers and internal teams with advanced metering and communications-related challenges
• Work closely with Field Service, Project Management, Customer Support, Product Development, and Operations teams to improve products, processes, and customer experience
• Evaluate new technologies, contribute to design standards and best practices, develop technical drawings and documentation, and help drive continuous improvement initiatives across the organization

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Mechanical Engineering, or related field
• Minimum of 2 years of experience in a technical support or engineering role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with advanced metering systems and communications protocols
• Knowledge of electrical and mechanical principles
• Experience with project management tools and methodologies
• Ability to work in a fast-paced, dynamic environment

Skills

• Technical writing and documentation skills
• Project management and process improvement skills
• Customer service and relationship management skills
• Problem-solving and troubleshooting skills
• Attention to detail and organizational skills

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more

Pay

The range reflects base salary and will be dependent on experience.

Schedule

Metergy offers flexible working arrangements to accommodate the needs of its employees.