Field Service Engineer - Wet process tools

WGNSTAR, an ABM company focused on the semiconductor industry, offers a dynamic, global environment with on‑the‑job training and tailored development opportunities. The company values learning, development, and personal growth, and seeks talented individuals who share these values.

Schedule

Monday – Friday, 8:00 am to 5:00 pm

Pay

$45.00 to $53.00 depending on experience and level

Location

Austin, TX

Travel

Up to 10 %

Position Type

Full‑time

Benefits

• Medical, Dental, Vision
• 401(k)
• Paid Vacation
• Select Holidays
• Overtime Opportunities
• On‑site Facilities & Career Development Opportunities

Principal Duties and Responsibilities

• Provide onsite support for installation, maintenance, and site support for state‑of‑the‑art semiconductor manufacturing/wet processing equipment.
• Evaluate and diagnose problems and make proper repairs.
• Follow and help develop detailed procedures.
• Work with co‑workers, customers, and field support to isolate and resolve problems under strict time restraints.
• Troubleshoot and document findings.
• Be able to work overtime as needed.
• Adaptable to working standard day shifts, compressed schedules, or night shifts in accordance with business requirements.
• Assist with installation and maintenance of equipment at customer facilities, under direct supervision.
• Power up new equipment; perform mechanical setup and calibration.
• Set up tool parameters using specifications/guidelines.
• Perform basic troubleshooting and repair using specified procedures.
• Work with the customer on‑site to build rapport and obtain information about equipment performance.
• Work under limited supervision, performing a variety of complex assignments using independent judgment.
• Perform extensive troubleshooting.
• Diagnose equipment problems and promptly make repairs/adjustments.
• Escalate problems that cannot be resolved in a timely manner.

Requirements

• Ability to perform successfully in a demanding environment with varying workloads.
• Work independently or as part of a team.
• Work in a safe manner and follow all safety protocols.
• Strong customer focus and commitment to customer satisfaction.
• Experience using alignment tools (micrometers, calipers, multimeters, current clamps).
• Ability to read schematics and plumbing diagrams.
• Chemical handling knowledge, including protective equipment and hazards.
• Excellent written and verbal communication skills.
• Work according to strict procedures.
• Attention to detail and a high degree of accuracy.
• Clear and effective communication skills both written and verbally.
• Mechanical and electrical aptitude.

Education and Experience

Associate’s degree in an Engineering field required. Completion of military technical training and/or field experience may substitute for the degree.

Physical Effort/Activities

May be required to walk up to 5+ miles per day, be on feet for 8–10 hours at a time, bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50–75 pounds.