Field Service Engineer - US EG

Main Responsibilities

• Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured.
• Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided. This will ensure a high first-time fix rate and enhance customer happiness.
• Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment. These visits include routine maintenance due to service plans, as well as ad hoc visits to ensure optimal performance and prevent breakdowns.
• Diagnose issues accurately and perform necessary repairs directly at the customer’s location to minimize downtime and maintain system efficiency.
• Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.
• Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment.
• Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.
• Identify potential problems during site visits before they escalate and offer preventive maintenance solutions to avoid future disruptions.
• Proactively generate leads for the Sales team while on-site.
• Provide training to colleagues and customers, and share lessons learned to enhance the exchange of experiences and foster a strong network.
• Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.
• Work with the internal team to find optimal solutions for customer-specific situations, ensuring the best advice and support are provided.

Requirements

Goal is to become an expert on Vacuum Pump Systems: Comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles. General entry level: 2-4 years experience in a similar role. General understanding of mechanical processes. Understanding in what pattern the tool/product is operating, and what principles it follows. System Diagnostics: Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems. Electrical and Mechanical Skills: Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems. This enables you to perform routine and preventive maintenance tasks, such as oil changes, filter replacements, and system calibrations, to extend the lifespan of equipment. Including stripping it down to component level = inspecting all things, spare parts, etc.

Skills / Knowledge / Experience

• Able to legally work in the U.S.
• Valid Driver's License

Benefits

To learn more about Edwards Company’s benefits and perks, please visit our website: www.edwardsvacuum.com.