Field Service Engineer

Job Summary

Quest Industrial, with production locations in Middleton and Monroe, WI, is seeking a Field Service Engineer to support the installation, maintenance, and repair of industrial automated equipment. This role requires strong robotics, controls, and customer advisor skills to solve complex challenges for customers.

Responsibilities

• Travel to customers' facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customers' operators and technicians on machine setup, operation, change-over, and maintenance.
• Provide technical support and assistance to customers via phone, remote connection, or on-site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and maintain communication while in the field.
• Prepare detailed trip reports for the company and customers, documenting encountered issues and solutions.
• Maintain records of service calls, training, expenses.
• Ensure compliance with inspection, testing, quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales.
• Work from complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks.
• Collaborate with other departments, such as Engineering, Sales, and Operations to address inquiries and provide technical support as needed.
• Study technical manuals and attend training sessions to maintain current knowledge.
• Support manufacturing when required and help perform and conclude both Pre-FAT and FAT.

Requirements

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLC’s and HMI’s for troubleshooting and some coding.
• Experience troubleshooting electrical circuits, I/O devices, VFD’s, servo motors and various industrial networks.
• Experience with robotic applications including programming and vision (Fanuc preferred).
• Hands-on experience working with industrial automation equipment.
• Ability to work independently as well as in a team environment.
• Ability to work in Microsoft Office products (Word, Excel, Outlook).
• Strong customer service skills and the desire to work.
• PLC programming, HMI development and troubleshooting skills.
• General understanding of automation; including but not limited to: high-speed assembly machinery, SCADA / Gantry / Six-Axis Robotics, FANUC robots and general automation technology.
• Knowledge of AutoCAD electrical is a plus.
• Familiarity with Ladder Logic, Studio 5000 and Factory Talk are a plus.
• Willingness to travel up to 95 percent.

Qualifications

• A minimum Bachelor’s degree with emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics or Robotic Programming.

Benefits

ProMach offers a comprehensive benefits package including medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. Additionally, ProMach provides benefits immediately upon hire through E-Verify. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.