Field Service Engineer - Semiconductor Equipment

About the Role

This position is located in Rio Rancho, NM, and involves repairing system-level problems, providing customer support, and contributing to knowledge management systems. The role requires travel throughout the western US and other regions in North America.

Responsibilities

• Repair system-level problems with multiple causes and no standard procedures, using technical knowledge, education, training, and certification.
• Identify and address issues in customers' processes, such as chemical leaks or contamination, and recommend necessary actions, including fab shutdowns if needed.
• Prepare field service reports on customer support activities and document recurring problems for other supporting functions.
• Prepare quotes for customers based on labor, travel expenses, and parts needed, using discretion and collaborating with regional admin.
• Cross-train and assist other field service engineers, providing guidance to less senior CSEs.
• Provide technical assistance to Installation Engineers during installations at customer sites or when installing/dismantling demonstration machines.
• Conduct customer orientation and technical training on equipment maintenance support for user applications.
• Travel to customer facilities and support customers throughout the western US and other North American regions.
• Contribute to knowledge management systems by capturing, reusing, collaborating, and improving knowledge.

Qualifications

• Bachelor's Level Degree or at least 3 years of experience, or an equivalent combination of experience and education.
• Hands-on experience with KLA Metrology equipment (Archer10 - A700) is highly preferred.
• Experience working in the semiconductor industry is preferred.

Skills

• Excellent oral and written communication skills.
• Motivated, dedicated, and dependable team performer willing to travel.
• Strong troubleshooting skills and proficiency in working on electromechanical equipment within a cleanroom environment.
• Ability to maintain excellent working relationships with customers, customer support engineers, applications engineers, technical support, and the sales team.

Pay

Base Pay Range: $27.46 - $46.69 Per Hour

Location

Primary Location: USA-NM-Rio Rancho-KLA

Additional Information

KLA’s total rewards package may include participation in performance incentive programs and eligibility for benefits such as medical, dental, vision, life, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development opportunities, financial planning benefits, wellness benefits, paid time off, and family care and bonding leave.