Field Service Engineer, Reactionary Processing Machines

About the role

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment.

Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

Requirements

Must live in KY, IN, OH, TN. and be willing to travel 85%+.

Qualifications

• Successful completion of high school, or equivalent
• 3-5 years of related experience in a manufacturing environment or technical field
• Competency in workflow software (MS Office, Innosoft, Concur, SAP)

Skills

• Time Management
• Effective verbal & written communication skills
• Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
• Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
• Basic knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contactors, motors)
• Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens)
• Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
• Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)

Behavioral Performance Expectations

• Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.