Field Service Engineer - Probes Team

Responsibilities

• Test and validate repaired and returned equipment
• Analyze samples and report findings
• Perform requalification of used systems, preventive and corrective maintenance
• Provide technical assistance to test, install, service, and repair probes and equipment
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications
• Secure customer acceptance of installation and repair sign-off
• Re-qualify the entire instrument after service repair by running complex compounds for verification
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction

Qualifications

• B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline
• Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists
• Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level
• Fluency in English language spoken and written
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, meet deadlines within an entrepreneurial and customer-focused work environment
• Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.

Benefits

• Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits
• Includes 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays

Pay

The estimated base salary range for this full-time position is between $71,000 and $113,000 and provides an opportunity to progress as you grow and develop within a role.

Schedule

This position requires reasonable dexterity to perform manual functions in confined spaces.