Field Service Engineer

Essential Responsibilities

• Perform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation.
• Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities.
• Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements.
• Make engineering change decisions

Diagnosis & Troubleshooting

• Diagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance deficiencies.
• Develop and implement corrective actions and field-level engineering solutions.
• Validate corrective actions through testing, verification, and operational checks.

Technical Leadership & Coordination

• Provide technical direction to Field Service Technicians during field deployments.
• Serve as a technical point of contact for assigned field activities and customer interactions.
• Cookordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations.
• Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient.
• Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities.
• Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent.
• Serve as the technical authority for newly developed field service processes until formally adopted.

Documentation & Reporting

• Produce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes.
• Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions.
• Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation.
• Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians.
• Draft rack elevation drawings, boundary diagrams, and connection drawings.

Training & Development

• Maintain required certifications, safety training, and operational qualifications associated with the role.
• Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months.
• Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship.
• Generate externally facing procedures for deliverable system operation and service.

Knowledge, Skills & Abilities

• Ability to follow established procedures, identify deviations, and escalate issues appropriately.
• Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures.
• Ability to safely use hand tools, test equipment, and company-provided systems in accordance with training and established procedures.
• Ability to follow established processes, checklists, and safety requirements in field environments.
• Ability to identify deviations from expected system behavior and escalate issues appropriately.
• Strong team player with the ability to establish solid working relationships with technical staff, peers, customers, and host nation end users.
• Effective verbal communication skills for coordination with Field Service Technicians, project leadership, and site personnel.
• Strong organizational skills and ability to manage assigned tasks in dynamic field environments.
• Must be able to lift up to 50 pounds.
• Must be comfortable working at height and willing to become a certified authorized climber/rescuer.
• Able to obtain and maintain a valid U.S. passport for domestic and international travel.
• Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance.
• Able to perform independent field service tasks with minimal supervision.
• Working knowledge of company security and surveillance systems, including cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Able to interpret installation documentation and execute multi-step installation activities accurately.
• Able to document field activities clearly and accurately in written reports.
• Able to support and guide Field Service Technicians in proper task execution.
• Able to diagnose technical issues and perform structured root cause analysis.
• Able to develop and implement field-level engineering solutions within defined technical boundaries.
• Able to evaluate system performance and verify corrective actions through testing and validation.
• Able to communicate technical findings and recommendations to engineering, product, and program stakeholders.
• Foundational understanding of system architecture, interfaces, and integration concepts.