Field Service Engineer

Job Duties and Key Responsibilities

• Perform installation, start-up, qualification, maintenance, and repair of ion implantation equipment at customer sites
• Diagnose and troubleshoot mechanical, electrical, and vacuum system issues, utilizing schematics, manuals, and diagnostic tools
• Execute preventive maintenance (PM) procedures and equipment upgrades in accordance with company standards
• Respond to service calls and minimize equipment downtime through effective problem resolution
• Accurately document service activities, including field service reports, parts usage, and technical findings
• Interface directly with customers to provide status updates, technical explanations, and recommendations
• Support root cause analysis and implement corrective and preventive actions (CAPA)
• Maintain and manage assigned tools, test equipment, and service inventory
• Ensure compliance with all safety standards, including customer LOTO (Lockout/Tagout), electrical safety, and site-specific requirements
• Assist in equipment acceptance testing, process qualification, and performance validation activities
• Provide basic operational guidance and training to customer personnel when required
• Escalate complex technical issues to engineering or factory support teams as appropriate
• Support installation planning, including site readiness verification and coordination with logistics teams
• Participate in continuous improvement initiatives to enhance service quality, reliability, and efficiency
• Contribute to a positive and respectful work environment and represent NIUSA positively at all customer sites

Qualifications

• Bachelor’s degree in electronics, Mechanical, or Software Engineering, or a related field
• Preferred: 5+ years of experience in ion implanter systems
• Preferred: Knowledge of ion implanter principles and practices
• Strong troubleshooting skills across mechanical, electrical, and vacuum technologies
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and global team members
• Ability to work independently, prioritize tasks, and operate with minimal supervision
• Experience working effectively with diverse, global, and cross-cultural teams
• Strong analytical skills, including data gathering, analysis, and interpretation
• Proficiency with PCs and standard business software (Microsoft Word, Excel, PowerPoint, Google Workspace, and MS Teams)
• Ability to maintain confidentiality and handle sensitive information
• Valid driver’s license

Work Environment & Travel

This position is based in Colorado Springs and will require significant domestic travel on a regional basis. Travel internationally may also be required as needed and directed by management.

Additional Expectations

The successful candidate will play a key role in strengthening customer relationships and enhancing the reputation of NIUSA and Nissin Ion Equipment Co., Ltd. within the semiconductor industry.

About Nissin Ion Equipment USA, Inc.

Nissin Ion Equipment USA, Inc. (NIUSA) is a multi-national company supplying and supporting state-of-the ion implanters and flat panel display equipment. Nissin Ion has multiple subsidiaries supporting their equipment which is supplied to the world's leading foundry, logic, memory and flat panel display companies. NIUSA has two locations in the United States. The sales and service office is located in Austin, Texas while the R&D and applications office is located in Billerica, Massachusetts.

About Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 320 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.