Field Service Engineer *PC 105

As a Field Service Engineer (FSE), you will provide technical support and assistance to customers in the field, including installing, maintaining, and repairing basic and intermediate Miltenyi equipment, as well as troubleshooting technical issues to ensure optimal performance. This role requires strong technical skills, excellent communication abilities, a team mentality, and a customer-focused approach. You will receive comprehensive training and work under the supervision of experienced engineers.

Responsibilities

• Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards.
• Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime.
• Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary.
• Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers.
• Maintain accurate records of service activities, including service reports, installation documents, equipment logfiles, and photos.
• Work closely with other team members, including engineers and sales representatives, to address customer needs effectively.
• Adhere to company standards and procedures to ensure high-quality service delivery and customer satisfaction.
• Follow company policies, industry standards, and safety protocols during all field service activities.
• Travel domestically, often on short notice, to customer sites to resolve problems.

Requirements

• High School Diploma required; 2 years of formalized technical training or education (e.g., Associate’s degree, Military Occupational Specialty, etc.).
• A minimum of 2 years’ experience working in a customer-facing technical support role in a scientific or similarly regulated environment.
• Basic understanding of electrical, mechanical, and computer systems.
• Strong problem-solving and attention-to-detail skills.
• Excellent written and verbal communication and interpersonal skills.
• Strong time management and prioritization skills.
• Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products.
• Ability to work independently and as part of a team.
• Ability to travel, often on short notice, to customer sites to resolve problems (may include domestic overnight travel on weekdays).
• Ability to work flexible hours.
• Eligibility to legally work in the United States and to travel internationally for work.
• Valid driver’s license and a clean driving record.
• Ability to obtain a valid passport.
• Ability to rent a vehicle.

Physical Demands

• Regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear.
• Required to stand; climb or balance; and stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 50 pounds alone or up to 80 pounds with assistance.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to handle more than one task at a time and work at a rapid pace while maintaining attention to detail.

Work Environment

• Performed in a variety of facilities, including office environments (temperature-controlled) and customer sites.
• May be exposed to natural elements due to travel requirements.
• May handle used research/clinical equipment; strict SOPs and PPE must be worn.

Pay

The hiring range for this position is $60,844 - $71,547 per year ($29.25 - $34.40 per hour), reflecting the range candidates can reasonably expect to be considered for at the time of offer. The salary of the finalist(s) selected will be set based on factors such as internal equity, experience, education, specialization, skills, abilities, and training.

Benefits

• Comprehensive benefits package, including health, vision, and dental insurance.
• 401(k) plan.
• Certain positions may also be eligible for additional compensation such as bonuses or commissions.