Field Service Engineer - NC

About the Role

DC Group Inc., a fast‑growing company recognized as a Top Workplace by the Star Tribune (2023‑2025) and USA Today (2024‑2026), is seeking a fully remote Field Service Engineer based in North Carolina. The role supports nationwide maintenance of critical power system components, including Uninterruptible Power Supplies (UPS) from manufacturers such as Liebert, Powerware, MGE, Toshiba, and Mitsubishi; DC Plants (Rectifiers) like Lorain, Peco, Tyco; and Power‑Distribution Units (PDU) such as Liebert, PDI, and United Power.

Responsibilities

• Analyze, test, and troubleshoot complex problems related to uninterruptible power systems (UPS).
• Install, update, manage, and maintain software on UPS systems.
• Diagnose and perform repairs on UPS equipment.
• Provide technical support, problem diagnosis, and resolution to customers.
• Communicate effectively and adapt to changing field conditions.

Required Qualifications

• Bachelor’s degree in electrical engineering, electronics, or a related field.
• Experience with reputable UPS manufacturers such as Liebert, Powerware, MGE, APC, Chloride, Mitsubishi, or Toshiba (preferred).

Benefits

• In‑house and field training.
• Full benefits package.
• Paid vacations.
• Company vehicle program through Enterprise Fleet Services.
• Career stability in a growing field.
• Medical, dental, and vision plans.
• Pet insurance.
• Health Savings Account (HSA).
• Company‑paid STD/LTD/Life/AD&D and supplemental plans (Critical Illness, Accident, Life/AD&D).
• 401(k) plan with employer match.
• 7 paid holidays and paid time off (PTO).

Pay

Competitive salary ranging from $70,000 to $120,000 depending on industry experience, with overtime opportunities and an incentive program offering additional earnings on top of hourly pay.