Field Service Engineer - Midlands

About the role

This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

Responsibilities

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Requirements

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

Qualifications

Not specified

Skills

• Technical aptitude
• Problem-solving skills
• Customer service orientation
• Independence and self-motivation
• Flexibility and adaptability
• Computer literacy
• Vehicle technology knowledge
• Electric vehicle experience (optional)

Benefits

• 25 days holiday plus Bank Holidays
• Enhanced Pension Scheme and DIS Benefit
• Employee Assistance Programme
• Health Shield Medical Cash Plan
• GP Anytime
• Training and Development
• Cycle to Work Scheme
• Care Concierge
• Occupational Health Support and Health Surveillance
• My Benefits Platform
• Independent Free Mortgage Advice

Pay

Between £45,663.70 - £48,578.40 per annum DOE

Schedule

45 hours per week | between 07:00 and 16:30 Monday to Friday