Field Services Engineer
Red Thread · Andover, MA · 4 mo ago
On-siteEngineering$40–$50/hrFull-time
Responsibilities
- Skills of a Technician Level 3
- Mentor/train/supervise other technicians, including subcontractors, on the job.
- Represent Red Thread professionally and be able to directly respond to clients, general contractors, and other trades as needed.
- Superior communication skills including daily status reports in writing, service ticket updates, issue resolution, RMA's, phone support, and may occasionally backup or support the helpdesk.
- Upload/test/debug control program files and work with programmers to identify and resolve programming issues. Some Crestron programming skills are a plus.
- Write DSP files from scratch, primarily Biamp/QSC/Shure
- Understand and resolve complex audio DSP issues and tune rooms.
- Configure network switches for VLAN's, multicast, IGMP snooping, etc.
- IP configuration and tracking
- Video wall calibration
- Complete internal and external commissioning checklists and reports as required per project specification.
- Provide daily and timely reporting of completed and outstanding work.
- Ability to work overtime as required.
- Ability to travel overnight occasionally within the New England region.
Skills and Experience
- Minimum of 5 years of industry experience
- AVIXA CTS-I preferred.
- Strong attention to detail and process
- Strong communication skills
- Experience with Crestron/Extron/AMX/Cisco/Poly
- Experience with Microsoft Teams Rooms and Zoom Rooms
- Experience with DSP's such as Biamp/QSC/Shure
Physical requirements
- Ability to go up and down a ladder repeatedly.
- Ability to lift up to 60 lbs. unassisted.
- Ability to lift and install product overhead in the ceiling.
- Appropriate visual acuity to terminate cables.
Pay Range
$40-50/hr (based on experience). Plus bonus.
Benefits
Red Thread offers a highly competitive compensation and benefits package including medical, dental, STD, LTD, Life/AD&D, 401(k), paid time off and paid holidays.