Field Service Engineer - South Region UK

About the role

Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower-level technicians. Helps develop and maintain relationships and favourable contacts with all airports in region. Helps ensure unparalleled customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.

Responsibilities

• Installing, calibrating, maintaining, testing, troubleshooting, and repairing of x-ray and CT based security systems of a highly complex nature.
• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Ensures response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.
• Ensures accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.
• Records clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
• Ensures maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.
• Excellent customer interface, presentation and communication skills, both verbal and written are required.
• Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight.
• Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.
• Wide ranging technical background.

Requirements

• Knowledge of complex digital and analog circuitry is required, Linux a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
• Previous experience in all or some of the following areas: Security and Detection Systems, Aviation.
• Experience Operating in a global environment.
• Member of a small but successful team.
• Flexibility to participate in 'out of hours rosters,' as required and occasional overnight stays.
• UK driving licence required.
• 5-year checkable UK work history required to obtain relevant airside passes.
• Ability to work in challenging operational environments, including airports and other secure facilities.
• Ability to lift & manually handle tools, test equipment, spare parts, and system components up to 16kg unaided, and occasionally heavier items using approved lifting aids.
• Engineers may frequently work alone, either on customer sites, within restricted areas, or during out-of-hours maintenance windows.
• Activities such as kneeling, standing, bending, reaching, and performing fine-motor technical adjustments may be required for extended periods.

Qualifications

• NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering or equivalent highly desirable.
• Engineering graduate / or military training in electronics engineering technology or equivalent, would be highly desirable.

Skills

• Excellent customer interface, presentation and communication skills, both verbal and written are required.
• Knowledge of complex digital and analog circuitry is required, Linux a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
• Previous experience in all or some of the following areas: Security and Detection Systems, Aviation.
• Experience Operating in a global environment.
• Member of a small but successful team.
• Flexibility to participate in 'out of hours rosters,' as required and occasional overnight stays.
• Ability to work in challenging operational environments, including airports and other secure facilities.
• Ability to lift & manually handle tools, test equipment, spare parts, and system components up to 16kg unaided, and occasionally heavier items using approved lifting aids.
• Engineers may frequently work alone, either on customer sites, within restricted areas, or during out-of-hours maintenance windows.
• Activities such as kneeling, standing, bending, reaching, and performing fine-motor technical adjustments may be required for extended periods.

Benefits

Pay Range: £34,800.00-£43,500.00

Pay

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.